What's New Bulletin 251 - 05 June 2025
This is edition 251 of the provider bulletin, containing information on guidance, procedures and new initiatives. Very urgent or high priority communications may still be issued on an ad hoc basis, but we will try to keep these to a minimum
1. REMINDER 麻豆高清 City Council - Contractual requirement to use secure email (Information for all Providers Holding Contracts with 麻豆高清 City Council)
2. Care Quality Commission (CQC) - Carbon Monoxide Safety in Care Homes: Guidance for Compliance and Risk Management (Information for all Care Home Providers)
3. Care Quality Commission (CQC) - How to check the identity of a CQC inspector (Information for all Providers)
4. SURVEY - Care Quality Commission (CQC) - Your Experience Matters: Help Review Visiting and Accompanying Rules in Care Homes and Hospitals – DEADLINE 9 July 2025 (Information for all Care Home Providers)
5. Care Quality Commission (CQC) – The National Institute for Health and Care Excellence (NICE) Recommendation re Eligibility for COVID Treatments (Information for all Care Home Providers)
6. Care Quality Commission (CQC) – The University of Leeds MEND Study (Information for all Providers)
7. 麻豆高清 City Council Health Protection Team - Heat-health Alert Service and Summer Preparedness (Information for all Providers)
8. REMINDER NHS 麻豆高清 and Solihull (Bsol) Training Hub June 2025 (Information for 麻豆高清 and Solihull Care Homes)
9. Skills for Care - East & West Midlands Workforce Strategy Anniversary Events - 8 and 10 July 2025 (Information for all East and West Midlands Care Providers)
1. REMINDER 麻豆高清 City Council - Contractual requirement to use secure email (Information for all Providers Holding Contracts with 麻豆高清 City Council)
All care providers holding contracts with 麻豆高清 City Council are required to use NHS-approved secure email accounts for all correspondence which includes citizens’ personal data. NHS mail accounts are available free of charge to all CQC registered providers. As an alternative please see link below:
Use of any other email account is not compliant with 麻豆高清 City Council contracts.
More information on NHS mail accounts for care providers is available here:
If you already have an NHS mail account but are experiencing difficulties with it, you can use the NHS Mail Contact form below:
this doesn’t in itself resolve the matter, but by using the drop-down menus, it identifies the issue you are experiencing, and provides guidance. You then receive an email with the required information to send to the NHS mail helpdesk for resolution.
More information about how to use the Contact Form can be found here:
You can also phone the NHS mail helpdesk on 0333 200 1133.
Please note that if you don’t use your NHS mail account for 90 days it stops working.
2. Care Quality Commission (CQC) - Carbon Monoxide Safety in Care Homes: Guidance for Compliance and Risk Management (Information for all Care Home Providers)
It is important that people who use 麻豆高清 are safe from the risk of harm from carbon monoxide gas. Care providers have a duty under Regulation 15 (see below) of the Health and Social Care Act 2008 to ensure that the premises and equipment where care is delivered are suitable for the intended purpose, maintained, and used properly.
Employers have a duty under the Gas Safety (Installation and Use) Regulations 1998 (GSIUR) to ensure that gas appliances, installation pipework and flues at any place of work under their control are installed and maintained by Gas Safe Registered engineer/business. The Health and Safety Executive’s GSIUR code of practice (see below) should be referred to by care provides when managing the risk of gas systems in service(s) you run. The code of practice specifically notes the use of carbon monoxide alarms as a useful back-up precaution if you have gas appliances in use at your service.
The Health and Safety Executive’s guidance (see below) is also a useful resource for care home providers to refer to.
CQC and the Health and Safety Executive continue to work together to ensure the safety of care 麻豆高清 for the people who use them:
Please follow the link for guidance
3. Care Quality Commission (CQC) - How to check the identity of a CQC inspector (Information for all Providers)
The CQC have been made aware that a small number of providers have been contacted by people posing as CQC inspectors. Genuine inspectors visiting in person carry ID badges that include:
a photograph of the inspector on the front
a copy of our warrant on the reverse
the signature of our Chief Executive (see details of our Executive Team using the link below):
If you are unsure about the identity of an inspector, please contact the CQC enquiries team on 03000 616161. The team can check the inspector's details before you allow them onto your premises. For more information, including how to check the identity of a Specialist Advisor or what to do if an inspector contacts you by phone or email visit our website in the link below:
4. SURVEY - Care Quality Commission (CQC) - Your Experience Matters: Help Review Visiting and Accompanying Rules in Care Homes and Hospitals – DEADLINE 9 July 2025 (Information for all Care Home Providers)
The Department of Health and Social Care (DHSC) is conducting a review of the effectiveness of Care Quality Commission (CQC) Regulation 9A: Visiting and accompanying in care homes, hospitals, and hospices (Regulation 9A), one year from the regulation coming into force:
Regulation 9A requires care homes, hospitals and hospices to facilitate visits into, and out of, the setting, and facilitate accompanying to outpatient appointments, unless there are exceptional circumstances.
As part of the review DHSC launched a call for evidence on Wednesday, 28 May 2025, seeking views from patients, care home residents, providers and professionals, family members, friends, carers and advocates.
Your feedback is vital to this review. Please complete the survey using the link below to share your thoughts on the effectiveness and impacts of Regulation 9A. The survey will be open for 6 weeks, closing at 11:59pm on 9 July 2025.
An easy read version will be made available in the next few weeks, via the same link.
For further information please visit:
If you have any questions, please email visiting@dhsc.gov.uk
5. Care Quality Commission (CQC) – The National Institute for Health and Care Excellence (NICE) Recommendation re Eligibility for COVID Treatments (Information for all Care Home Providers)
The National Institute for Health and Care Excellence (NICE) has changed its recommendation in relation to eligibility for Covid treatments in May 2025.
Please check theNHS Guidance on Covid-19 Treatments in the link below to find out which people accessing care and support 麻豆高清 are eligible. You should obtain free LFD tests from a participating pharmacy for those who are eligible to use should they develop symptoms of an acute respiratory tract infection. If these people test positive for COVID-19 please contact their GP so that they can access treatment. (See links below)
6. Care Quality Commission (CQC) – The University of Leeds MEND Study into Recruitment of Male Care Workers (Information for all Providers)
The University of Leeds is conducting the MEND study to explore how to attract, recruit, and retain more male care workers in adult social care, including care homes and home care settings. Researchers are analysing national workforce data, reviewing evidence from other sectors like nursing, and conducting interviews with male care workers—including those who are leaving or have left the sector.
They aim to co-produce strategies to increase the number and diversity of men in social care. Interviews are conducted via video call or phone, and participants receive a £25 shopping voucher. Participation is voluntary and without obligation.
To learn more or express interest, contact Emma McLorie at e.v.mclorie@leeds.ac.uk or +44 (0)113 343 7552.
7. 麻豆高清 City Council Health Protection Team - Heat-health Alert Service and Summer Preparedness (Information for all Providers)
The heat-health alert service was activated on June 1, this forms part of the Adverse Weather and Health Plan for England. This plan aims to protect individuals and communities from the health effects of adverse weather by raising awareness and sharing guidance. You can sign up to receive heat-health alerts via email (See links below)
Paying attention to hot weather is essential. Whilst it is a significant health risk for many, simple preventative actions can avoid many deaths, illnesses and injuries associated with the heat.鈥�
Key Information:
Alerts range from Green to Red, with associated guidance.
They will be issued between 1 June and 30 September.
Alerts and guidance can be accessed at:
We encourage all partners, to:
Familiarise themselves with the Heat-Health Alert levels and actions
Review local heatwave response plans
Ensure business continuity arrangements are in place.
Please share the following resources usingthe links below with your staff, service users and partner networks to help ensure that there is ongoing awareness and preparedness during this time:鈥�
Translated UKHSA ‘ Beat the Heat’ Guidance
8. REMINDER NHS 麻豆高清 and Solihull (Bsol) Training Hub June 2025 (Information for 麻豆高清 and Solihull Care Homes)
The 麻豆高清 and Solihull Training Hub Website is for those working in a primary or social care role in the Solihull / 麻豆高清 area. The information is for students looking for support with career development or a visitor wanting to find out mor
Please use this link for training, further information and booking
All training events are listed in the calendar section. You can also contact the training hub by email bsol.traininghub@nhs.net or phone: 0121 483 2128.
The next sessions are:
13 June 2025 – IPC Virtual Training Sesson – Scabies 2:00 pm - 3:00 pm
17 June 2025 (Dementia) Where Worlds Collide - Understanding Distress Behaviours (CPD Accredited) 10:00 am - 2:00 pm
19 June 2025 Oliver McGowan Tier 2 Mandatory Training 9:30 am - 4:30 pm
19 June 2025 - Continuing Health Care Fast Track Pathway Training 2:00 pm - 4:00 pm
9. Skills for Care - East & West Midlands Workforce Strategy Anniversary Events - 8 and 10 July 2025 (Information for all East and West Midlands Care Providers)
It is a year since the launch of the Adult Social Care Strategy in England. Skills for Care are pleased to now be holding regional events to celebrate this and to find out about the progress of the commitments and recommendations from the sector.
You will have an opportunity to hear updates on both national and regional activity and achievements. There will be best practice examples showcased and a look forward to future activity and an opportunity for you to gain a better understanding of actions you can undertake that meet the strategy recommendations.
Who should attend?
Workforce leads
Local skills improvement plan leads
CEOs, nominated individuals and registered managers of care providers
Colleagues from care associations and learning providers
Follow the links below to book:
East Midlands 8 July 2025 -
West Midlands 10 July 2025 -