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Book a repair

How to book a repair and re-schedule an appointment

This service is only available for new non-emergency repairs.

To book a new repair or re-schedule an existing appointment online, you need to sign in to or create a BRUM account.

Once you have signed in, you will arrive at your account page. Scroll down until you see the 'Housing' section and select 'Other housing online Âé¶¹¸ßÇå'.

Use an online form to report an issue with an existing repair or cancel a repair appointment (we need 24 hours notice).

Phone Âé¶¹¸ßÇå Housing Repairs Line for council tenants on 0121 216 3330 (9:00am to 5:00pm and out of hours (evenings and weekends)) for the following:

  • emergency repairs
  • health and safety hazards
  • repairs to a communal area
  • equity share properties
  • properties managed by a Tenant Management Organisation (TMO)

To order a repair if you are in temporary housing, email TAEnquiries@birmingham.gov.uk.

Find out how to:


Page last updated: 25 September 2024